FAQs

Each Maison Luna creation is the result of meticulous curation and masterful craftsmanship. Handcrafted by skilled artisans across Asia, our pieces blend time-honored techniques with contemporary innovation, offering a seamless expression of enduring artistry and refined elegance.

To preserve the enduring beauty of your Maison Luna bag, we recommend keeping it away from prolonged exposure to direct sunlight, moisture, and oils. Handle with clean hands and take care to avoid contact with garments prone to color transfer. Crafted from thoughtfully selected materials, your bag may be gently wiped with a soft, damp cloth to maintain its pristine condition.

We gladly accept returns and exchanges within 14 days of receipt, provided the item is unused, in original condition, and accompanied by all packaging. For complete information, please visit our Returns Policy.

As each Maison Luna piece is prepared with great care, we begin processing your order immediately. Therefore, we are unable to guarantee cancellations or modifications once an order is confirmed. However, please contact our Client Services team as soon as possible, and we will do our best to assist you.

Yes. Maison Luna is pleased to offer complimentary worldwide shipping as a gesture of gratitude to our valued customers. For full details, we invite you to visit our Shipping Policy page.

Absolutely. Once your Maison Luna order has shipped, you will receive an email with a unique tracking number and a link to monitor the delivery status of your parcel. You can also track your order through our ‘Track Your Order” page.